Returns for exchange or refund

ONLINE ORDER CONDITIONS

We always want to make sure you are happy with your online purchase. If you wish to return or exchange an item, we will be happy to help. Please refer to the conditions below.

Please note: when exchanging goods you must return all of the components, with the original receipt, in as new condition and including all original packaging.
We are only able to exchange or refund if the product is unused and in a saleable condition. 

Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit, or repair. As receipts are emailed, we should have a copy on file—if you can’t locate yours, please let us know.

REQUEST A RETURN ONLINE

If your purchased item is faulty, not as expected, if the size is wrong or if you simply changed your mind, you can request a return online by selecting RETURN REQUEST from the bottom menu of our web site or simply using the link below:

https://account.divinegoddess.com

Simply follow the instructions below to engage the process.

1. Sign in to your account:

- In the "Email" field, enter your email address, and then click "Continue"
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.

2. Click "Return Items" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.

3. Select a return reason and add a note for the store.

4. Click "Review changes"

5. Click "Send Request"

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

REQUEST A RETURN BY EMAIL

You can also contact the Divine Goddess team at info@divinegoddess.com and our team will guide you through the process of returning the item(s) for repair, exchange, or refund.

All returns should be sent to:

Please include a note with your order number and a brief explanation of whether you would like a return or an exchange

REFUNDS

Items must be returned in their original condition—unworn, unwashed, unaltered, and with original tags attached—to be eligible for a refund.

Gift cards cannot be returned. They are valid for 2 years and apply to online purchases only.

Please note: we will endeavour to process all refunds as soon as possible. However, refunds can take up to 10 working days to appear on your bank or credit card statement, depending on your financial institution.

EXCHANGES

Customers are entitled to a 15-day exchange period (15 days from receiving the product).

A faulty product may be exchanged or returned for credit. When exchanging goods, items must be returned in their original condition—unworn, unwashed, unaltered, and with original tags attached.

If the exchange is for reasons other than fault, postage costs are the customer’s responsibility.

SHIPPING COSTS

You are responsible for covering the cost of returning any item, except where the product is defective or damaged. In such cases, Divine Goddess will reimburse reasonable return shipping costs.

If you receive a refund, the original shipping charges are non-refundable. The cost of return shipping may be deducted from your refund unless the item was received damaged or faulty.

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order. After 24 hours, a cancellation fee of 10% of the order total (or a maximum of $50) will apply.

If delivery has already been made, the customer must return the product at their own expense. A refund will be issued once Divine Goddess receives the returned product in its original packaging, in good condition, and with the original receipt.