Customer Help

Customer Service Hours
Our online customer service team is available Monday to Friday, 10am–5pm (AEST).

T:  +61 2 6601 2177
E: info@divinegoddess.com

Order Processing & Delivery

All orders are processed within 1–2 business days. Once dispatched, you will receive a shipment notification with tracking details so you can follow your order via our Track My Order page.

Free Shipping

• Australia – Free shipping on all orders
• United Kingdom – Free shipping coming soon as part of our UK launch

Delivery Timeframes

• Orders are sent via Australia Post or trusted courier partners
• Standard delivery times may vary depending on destination
• Deliveries to WA, NT, and TAS may take longer if there are unexpected stock or carrier delays

International Delivery

For countries outside Australia and the UK, delivery is calculated at checkout based on weight and destination. We work with Australia Post, Royal Mail (UK) and international courier partners to ensure reliable service.

Prices

All prices on the website are listed in AUD or GBP unless otherwise specified. Web-exclusive offers may differ from in-store pricing.

Payment Methods

We accept payment via PayPal and all major credit cards (Visa, Mastercard, AMEX). Unfortunately, we cannot accept COD, cheques, or money orders unless by prior arrangement.

Returns & Exchanges

We always want you to be happy with your purchase. If you need to return or exchange an item, please refer to the conditions below.

• Items must be returned within 21 days of receipt, in original condition, unwashed, unworn, and with tags attached
• Faulty items may be returned for repair, exchange, or refund
  
• Gift cards are non-refundable and valid for 2 years from date of purchase

Refunds may take up to 10 working days to appear on your statement depending on your bank or card provider.

If you wish to initiate a return, please contact us at info@divinegoddess.com and we will guide you through the process.

Cancellations

Orders can be cancelled within 24 hours of placement. After this period, a 10% cancellation fee (max AUD$50) applies. If your order has already shipped, it must be returned at your expense in its original packaging before a refund can be processed.

Security Policy

Your security is important to us. When purchasing from Divine Goddess, all financial details are processed securely using 128-bit SSL encryption technology. This is the industry standard and ensures your information remains safe.